Shipping Policy

📦 Delivery Time
We aim to deliver your order within 7–14 days of purchase. This may vary slightly depending on stock availability and payment confirmation.

🚚 Shipping Cost
We offer free shipping on all orders — no minimum spend.

📬 Shipping Method
A reliable courier service delivers orders and may require a signature on delivery.

🔍 Tracking Info
As soon as your order ships, we’ll email you a tracking number so you can follow your parcel online.

✏️ Changes to Delivery Address
Need to update your address after ordering? Contact us straight away. We’ll do our best to make changes, but can’t guarantee updates once the order is processed.

Returns & Refunds

⏳ Return Window
Changed your mind? You’ve got 14 days from the delivery date to request a return.

📦 Return Conditions
To be eligible for a return, items must be:

• Unused

• In their original packaging

• With all tags and labels attached

📨 How to Return
Just Contact Us with your order number and reason for return. We’ll send you step-by-step instructions.

💳 Refund Process
Once your return is received and checked, we’ll issue a full refund within 14 days to your original payment method.

📮 Return Shipping Costs

• If your item is faulty or damaged, we’ll cover the return shipping.

• If it’s a change of mind, you’ll need to pay for return shipping.
  
  

Faulty or Incorrect Items

We’re really sorry if something arrives damaged, faulty, or incorrect.
Please email us within 48 hours of delivery, including photos where possible. We’ll sort it out with a replacement or refund — no stress.

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on:

• Used grooming tools

• Personalised items
  (unless faulty or incorrect)
  
  

Need help?

We’re always happy to help.
Visit our contact page:
🔗 Contact Us