Dog Cooling Mat

Shipping Policy

📦 Delivery Time
We aim to deliver your order within 7–14 days of purchase. This may vary slightly depending on stock availability and payment confirmation.

🚚 Shipping Cost
We offer free shipping on all orders — no minimum spend.

📬 Shipping Method
A reliable courier service delivers orders and may require a signature on delivery.

🔍 Tracking Info
As soon as your order ships, we’ll email you a tracking number so you can follow your parcel online.

✏️ Changes to Delivery Address
Need to update your address after ordering? Contact us straight away. We’ll do our best to make changes, but can’t guarantee updates once the order is processed.

Returns & Refunds

⏳ Return Window
Changed your mind? You’ve got 14 days from the delivery date to request a return.

📦 Return Conditions
To be eligible for a return, items must be:

• Unused

• In their original packaging

• With all tags and labels attached

📨 How to Return
Just Contact Us with your order number and reason for return. We’ll send you step-by-step instructions.

💳 Refund Process
Once your return is received and checked, we’ll issue a full refund within 14 days to your original payment method.

📮 Return Shipping Costs

• If your item is faulty or damaged, we’ll cover the return shipping.

• If it’s a change of mind, you’ll need to pay for return shipping.
  
  

Faulty or Incorrect Items

We’re really sorry if something arrives damaged, faulty, or incorrect.
Please email us within 48 hours of delivery, including photos where possible. We’ll sort it out with a replacement or refund — no stress.

Non-Returnable Items

Due to hygiene reasons, we cannot accept returns on:

• Used grooming tools

• Personalised items
  (unless faulty or incorrect)
  
  

Need help?

We’re always happy to help.
Visit our contact page:
🔗 Contact Us

Refund Policy

⏳ 14-Day Refund Window
You can request a refund within 14 days of delivery.
To be eligible, items must be:

• Unused

• In the same condition you received them

• In the original packaging, with tags and labels attached

Refunds

💳 How Refunds Work
Once your return arrives and is checked, we’ll email you to confirm it.
If approved, your refund will be processed and sent to your original payment method within 14 days.

⚠️ Partial Refunds
We may reduce your refund if the item is returned:

• Used or damaged

• Missing parts or packaging

• After the 14-day window

Non-Refundable Items

• Sale items are non-refundable unless they’re faulty.

• Personalised or used grooming tools can’t be returned for hygiene reasons (unless damaged or incorrect).

Gifts

If your item was marked as a gift at checkout and shipped directly to you:

• You’ll receive a gift credit for the value of your return.

• Once we receive the return, we’ll send you a gift card by email or post.

If the item was sent to the gift giver first, your refund will go back to them.

Return Shipping

• If your item is faulty or incorrect, we’ll cover return postage.

• If you’ve changed your mind, you’ll need to pay for return shipping.

Return shipping costs are non-refundable.
If you do receive a refund, the cost of return postage may be deducted from your total (if agreed in advance).

Sending Your Return

If your item’s value is over £75, we strongly recommend using:

• A tracked service

• And/or postal insurance

We’re not responsible for returns lost in the post if you didn’t use tracked shipping.

Need Help?

For any refund questions or return requests

🔗 Contact Us